New technologies can play an important role in providing a first-class experience for guests. One example is Alvarado’s line of guest self-validation entry solutions, which have truly transformed the entry process at the front gate and interior areas such as clubs and suites.
Alvarado Products and Technologies Transform the Guest Access Experience
New technologies can play an important role in providing a first-class experience for guests. One example is Alvarado’s line of guest self-validation entry solutions, which have truly transformed the entry process at the front gate and interior areas such as clubs and suites.
The benefits of guest self-validation include faster validation and substantially higher throughput rates when compared to validation using handheld scanning devices. The use of Alvarado products has the added benefit of freeing staff to greet and assist guests and pay greater attention to possible security threats.
One of Alvarado’s most popular and versatile self-validation solutions is the IntraQ Portable Admission Pedestal. A true game changer, the compact and lightweight IntraQ provides up to 12 hours of continuous operation on a single battery charge, allowing it to be easily moved and positioned to meet venue and crowd requirements. Like all Alvarado self-service products, the IntraQ provides optimized printed and digital 1D / 2D barcode scanning, as well as the validation of RFID / NFC and magnetic stripe credentials.
The IntraQ is highly intuitive for guests. Customizable color screens and audio sounds guide guests and allow facilities to tailor the IntraQ to their individual needs. Customizable features are easily changed using GateUtility, a browser-based configuration application from Alvarado. Running on a smartphone, tablet or desktop, GateUtility allows venues to upload changes to any or all devices over Wi-Fi.
Over the past year, Alvarado has installed the IntraQ at dozens of college and professional sports venues, performing arts facilities and general admission locations.
At the performing arts center at The University of Texas at Austin, the IntraQ was an instant hit with guests and staff. “The throughput [with IntraQ pedestals] was two to four times higher than nearby ticket takers [using handheld scanners], and guests were more than happy to hold on to their own phone as they scanned their digital tickets,” said the school’s Event Support Manager.
Because it is truly mobile and has an extremely long battery life, the IntraQ is perfect for all day events such as conventions and auto shows. At several national auto shows, the pedestals provide validation during open show hours. At the end of the show day, the pedestals recharge in just a couple of hours, ready for re-deployment the following morning.
At a large college stadium, a Ticketing Systems Manager found that the IntraQ “more than doubled our throughput rate [when compared to hand scanners].” The manager was also impressed with the IntraQ’s plug and play integration to Paciolian’s ticketing system. “Alvarado’s solution integrated directly with Paciolan and allowed us to validate barcodes and student ID’s all from the same device.”
The IntraQ offers seamless integration with many of today’s leading ticketing / access systems. In addition to Paciolan, the IntraQ integrates with Ticketmaster (including Presence), Tickets.com, NeuLion, Accesso and many other ticketing companies in the collegiate, professional, performing arts and general admission space.
As venues focus on enhancing the overall fan and guest experience, use of Alvarado’s intelligent self-scanning technology will pay dividends by improving the overall guest experience and increasing throughput and deployment flexibility for the venue. For more information about Alvarado’s IntraQ portable pedestal and other Alvarado solutions, visit https://alvaradomfg.wpengine.com/intraq-portable-pedestal/
With over 20 years’ experience providing admission devices and access control software, Alvarado products help venues around the globe transform the access process throughout the venue.